Supporting You

Adaro provides global support to customers through two marketing offices and an extensive network of representatives. These offices and representatives provide administrative assistance on deliveries and a clear communications link between Adaro and its customers.

Adaro's technical support team is available for expert advice on the handling and combustion of Envirocoal. Team members include a consulting combustion engineer with more than 30 years experience in the utilization of sub-bituminous coals and lignites in power stations and other specialist consultants on power plant operations. The team makes regular visits to all the plants world wide using envirocoal and provides expert advice on its utilization in power plant and industrial boiler operations. Advice is also available on an as-required basis by all customers.

Adaro sells on either an FOB or CIF basis as required by the customer. Adaro's shipping department in its Jakarta office is available to provide expert and independent advice on the optimal logistics solution for each customer as freight markets change. Adaro's operational staff are expert in the handling and storage of "Envirocoal". This advice, including on-site visits before and during coal deliveries, is available to all customers.

Please visit our reference section to obtain important information on envirocoal.